Shipping & Returns
SHIPPING POLICY
We are no longer experiencing delays due to covid-19 and products should be received within the normal time frame a timely manner. We will update you when your order is shipped out . If you need more information on how severe weather may impact shipper in your area please visit USPS, or UPS sites!
Please allow 2-3 business days for your order to be processed and your credit card information to be verified. Once you order has been shipped out to our carrier it may take 8 -12 business days for your order to be delivered to you. We will make every effort to get your product(s) to you as soon as possible. Orders that are placed on Saturday or Sunday will be processed the following business day (excluding holidays).
Return & Exchange Policy
At Scented Cream by Sian we pride ourselves in the quality of our products and we want you to be 100% happy with your purchases. If your are not satisfied with your purchase please return your unused item within 15 days of your purchase. We cannot accept products that have been used such as half filled containers or empty containers or burnt candle wicks. If you want to return a product please contact us first by sending an email to customerservice@scentedcreamsbysian.com or filling out the Contact Form.
For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount only. Any shipping charges are not refundable. Please allow 3-5 days for the refund to process and post to your account depending upon the credit card or bank card processing time.